Excellence in Claims Service

Claims service is the cornerstone of trust and reliability in the insurance industry. This award recognises a company that exemplifies excellence in claims service, demonstrated through their ability to deliver prompt, fair, and efficient claims handling, while consistently exceeding client expectations. This category celebrates those who have mastered the art of claims management, ensuring a seamless experience for clients during times of need.

Eligibility 

This award is open to all brokers and carriers with a multinational offering. 

We welcome submissions from companies of all sizes and across all borders.

Criteria 

  • Expert claims handling: Showcase the expertise your team brings to managing multinational claims, demonstrating your ability to handle a diverse range of claims scenarios with precision and care 
  • Global coordination: Illustrate your capability in managing claims across multiple jurisdictions, emphasising how you navigate different legal, regulatory, and cultural environments to deliver a consistent and effective claims service worldwide 
  • Timeliness and accuracy: Explain how your claims service excels in delivering prompt and accurate resolutions, minimising delays, and ensuring that clients receive fair outcomes without unnecessary complications or setbacks 
  • Innovative claims solutions: Demonstrate how you leverage innovation in claims service, explaining how you implement new technologies or processes to enhance the efficiency, transparency, and customer satisfaction in the claims process 
  • Client advocacy: Illustrate your commitment to advocating for clients during the claims process, ensuring that their interests are prioritised, and their claims are handled fairly and expediently 

 

Further guidance:  

Entrants should: 

  • Select four of the entry criteria to address in your submission. You will be awarded a maximum of 10 points per section (40 points in total) 
  • Draw on practical examples of when and how you have demonstrated the abilities, behaviours and knowledge referenced in the entry criteria 
  • Demonstrate evidence from the last 12-18 months, up to the awards entry deadline 


You are welcome to submit testimonials from partners or clients in your entry.