Excellence in Client Service
Client service is arguably the most fundamental ingredient of successful global insurance programs. This award recognises a company who goes above and beyond to cultivate excellence in client service, evidenced through long-term relationships, continuous improvement, and an exemplary track record of supporting clients to confidently navigate global insurance landscapes.
Eligibility
This award is open to all brokers and carriers with a multinational offering.
We welcome submissions from companies of all sizes and across all borders.
Criteria
- Deep expertise: Showcase the specialist knowledge your experts bring to helping clients navigate international risk management, program design and compliance
- Innovative services: Demonstrate your ability to drive innovation in client service, explaining how you pioneer new methods and/or technologies to offer personalised, responsive, and streamlined services to clients
- Long-term relationships: Illustrate your ability to build long-term relationships with clients, evidenced through customer retention, repeat business and account growth
- Continuous improvement: Explain how you drive continuous improvement in client service in terms of optimising processes, investing in training and development, and creating a culture of continuous learning and innovation
- Customer feedback: Detail your approach to leveraging customer feedback as a powerful tool for driving tangible changes in products, services and/or processes
Further guidance:
Entrants should:
- Select four of the entry criteria to address in your submission. You will be awarded a maximum of 10 points per section (40 points in total)
- Draw on practical examples of when and how you have demonstrated the abilities, behaviours and knowledge referenced in the entry criteria
- Demonstrate evidence from the last 12-18 months, up to the awards entry deadline
You are welcome to submit testimonials from partners or clients in your entry.